Contact Information

Chantra Pure Professional Cleaning Services

999 Rama IV Road, Silom

Bang Rak, Bangkok 10500

Thailand

Phone: +66 2 236 8714

Terms and Conditions

Effective Date: December 6, 2025

These Terms and Conditions constitute a legally binding agreement between you and Chantra Pure regarding your use of our website and professional cleaning services. By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

If you do not agree with these Terms and Conditions, you must immediately cease using our website and services. These terms work in conjunction with our Terms of Service, Privacy Policy, and other legal documents.

1. Definitions

For the purposes of these Terms and Conditions:

"Company," "We," "Us," or "Our" refers to Chantra Pure, located at 999 Rama IV Road, Silom, Bang Rak, Bangkok 10500, Thailand.

"Client," "You," or "Your" refers to the individual or organization accessing our website or using our services.

"Services" refers to all professional cleaning and maintenance services provided by Chantra Pure.

"Website" refers to the Chantra Pure website and all associated web pages.

"Agreement" refers to these Terms and Conditions along with any service contracts or agreements.

2. User Obligations and Responsibilities

2.1 General Conduct

When using our website and services, you agree to:

• Provide accurate, truthful, and complete information
• Maintain the security and confidentiality of your account credentials
• Comply with all applicable laws, regulations, and industry standards
• Use our services only for legitimate business purposes
• Respect the intellectual property rights of Chantra Pure and third parties

2.2 Prohibited Activities

You must not:

• Engage in any fraudulent, abusive, or unlawful behavior
• Misrepresent your identity, affiliation, or authority
• Interfere with the proper functioning of our website or services
• Attempt to gain unauthorized access to our systems or data
• Use our services in any manner that could damage our reputation
• Violate any applicable privacy or data protection laws

2.3 Client Facility Responsibilities

When engaging our cleaning services, clients are responsible for:

• Providing safe and accessible working conditions for our staff
• Disclosing any hazardous materials or special conditions at the facility
• Ensuring necessary access to areas requiring cleaning services
• Securing valuable items and confidential materials before service
• Notifying us promptly of any changes to facility conditions or requirements

3. Liability and Warranties

3.1 Service Warranties

We warrant that our services will be performed in a professional and workmanlike manner consistent with industry standards. However, we make no guarantees regarding specific outcomes or results, as these depend on various factors including facility conditions, environmental circumstances, and client cooperation.

3.2 Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN SERVICE AGREEMENTS, OUR SERVICES AND WEBSITE ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Warranties of non-infringement or title
• Warranties regarding the accuracy or completeness of information
• Warranties that services will meet all client expectations

3.3 Limitation of Liability

To the maximum extent permitted by Thai law, Chantra Pure's total liability arising from or related to these Terms and Conditions or the use of our services shall be limited to:

• The amount paid by the client for services in the three months immediately preceding the claim
• Coverage provided by our professional liability insurance, if applicable

3.4 Exclusion of Consequential Damages

IN NO EVENT SHALL CHANTRA PURE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

3.5 Insurance and Indemnification

Chantra Pure maintains appropriate professional liability insurance. Clients agree to indemnify and hold harmless Chantra Pure from any claims, damages, or expenses arising from the client's breach of these terms, negligence, or willful misconduct.

4. Intellectual Property Rights

4.1 Ownership

All intellectual property rights in our website, branding, service methodologies, and proprietary processes remain the exclusive property of Chantra Pure. No transfer of ownership occurs through the use of our services.

4.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for its intended purposes. This license does not permit reproduction, redistribution, or commercial use of our content without explicit written permission.

4.3 Restrictions

You may not modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, or sell any information or content obtained from our website without our prior written consent.

5. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information are governed by our Privacy Policy, which forms an integral part of these Terms and Conditions.

By using our services, you acknowledge and consent to our data practices as described in the Privacy Policy. We comply with applicable Thai data protection laws and international privacy standards.

For detailed information about data handling, please review our Privacy Policy.

6. Force Majeure

Chantra Pure shall not be liable for any failure or delay in performing our obligations under these terms if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, severe weather, or environmental catastrophes
• War, terrorism, civil unrest, or government actions
• Pandemics, epidemics, or public health emergencies
• Labor disputes, strikes, or significant staff shortages
• Utility failures, technological disruptions, or infrastructure breakdowns

During force majeure events, our obligations are suspended for the duration of the event, and we will make reasonable efforts to resume normal operations as soon as possible.

7. Dispute Resolution

7.1 Informal Resolution

In the event of any dispute, controversy, or claim arising from these Terms and Conditions, the parties agree to first attempt to resolve the matter through good-faith negotiations and informal discussion.

7.2 Mediation

If informal resolution fails, the parties agree to pursue mediation through a mutually agreed-upon mediator before initiating formal legal proceedings.

7.3 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Thailand, without regard to its conflict of law provisions.

7.4 Jurisdiction

Any legal action or proceeding arising from these terms shall be brought exclusively in the competent courts of Bangkok, Thailand, and the parties hereby consent to the personal jurisdiction of such courts.

8. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these terms. The remaining provisions shall continue in full force and effect.

9. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Cookie Policy, Terms of Service, and any specific service agreements, constitute the entire agreement between you and Chantra Pure regarding the use of our website and services.

These terms supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the subject matter herein.

10. Waiver

No waiver of any term or condition of these Terms and Conditions shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these terms shall not constitute a waiver of such right or provision.

11. Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms and Conditions without our prior written consent. We reserve the right to assign these terms or any rights hereunder to any third party without restriction.

12. Amendments and Modifications

We reserve the right to modify, amend, or update these Terms and Conditions at any time at our sole discretion. Changes will become effective immediately upon posting to our website with an updated "Effective Date."

Your continued use of our website or services after such modifications constitutes your acceptance of the revised terms. We encourage you to review these Terms and Conditions periodically to stay informed of any changes.

Questions or Concerns?

If you have questions, concerns, or require clarification regarding these Terms and Conditions, please contact us:

Email: [email protected]

Phone: +66 2 236 8714

Address: 999 Rama IV Road, Silom, Bang Rak, Bangkok 10500, Thailand

We are committed to addressing your inquiries and concerns in a timely and professional manner.